The Genpact Business Analyst AML KYC Job in Gurugram is a strong opportunity for professionals looking to build a career in financial crime compliance, customer identity verification, and global AML/KYC operations. This role blends customer interaction, analytical review, regulatory compliance, and operational excellence within a high-growth, AI-driven organization.
If you want to work at the intersection of compliance, customer experience, and analytics, this role is a smart career move.
📑 Table of Contents
- About Genpact
- What Is the Genpact Business Analyst AML KYC Job in Gurugram?
- About the Role & Program
- Key Responsibilities (Genpact Business Analyst AML KYC Job in Gurugram)
- Required Skills & Qualifications
- 10 Powerful Reasons to Join Genpact
- Work Environment & Culture
- Career Growth & Future Opportunities
- How to Apply for Genpact Business Analyst AML KYC Job
- Related Analytics & Business Analyst Jobs (Internal Links)
1️⃣ About Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that helps global enterprises transform through data, AI, and digital innovation. With initiatives like the AI Gigafactory, Genpact is leading large-scale transformation across industries, including banking, financial services, risk, and compliance.
With over 140,000 professionals worldwide, Genpact combines deep domain expertise, operational excellence, and AI-powered solutions to deliver lasting value.
2️⃣ What Is the Genpact Business Analyst AML KYC Job in Gurugram?
The Genpact Business Analyst AML KYC Job in Gurugram focuses on supporting a large-scale KYC uplift program, where professionals validate customer identities and documentation for retail and commercial banking customers.
Job Title: Business Analyst – AML/KYC Customer Support
Job Code: BFS047723
Location: Gurugram, India
Employment Type: Full-Time
Education: Bachelor’s / Graduation
Posting Date: Dec 30, 2025
3️⃣ About the Role & Program
In this role, you will support AML/KYC compliance operations, ensuring that customer identity verification aligns with regulatory and client-specific requirements. Customer interactions may occur through voice and email, requiring a balance of compliance accuracy and empathetic service delivery.
You will work closely with team leaders, quality teams, and operations stakeholders to ensure cases move efficiently through the workflow.
4️⃣ Key Responsibilities (Genpact Business Analyst AML KYC Job in Gurugram)
As part of the Genpact Business Analyst AML KYC Job in Gurugram, you will handle:
🔹 Core Responsibilities
- Conduct customer calls to explain KYC requirements clearly and professionally
- Validate customer documents and perform ID verification (ID&V) using defined systems
- Review AML/KYC cases for policy and regulatory compliance
- Manage cases received via email and voice channels
- Follow up on missing or incorrect documentation with empathy and precision
- Collaborate with internal teams to resolve exceptions
- Prioritise workload based on SLA and team leader guidance
- Meet defined KPIs, balancing turnaround time, accuracy, and customer experience
- Escalate high-risk or non-standard cases appropriately
- Identify process gaps and contribute to continuous improvement initiatives
5️⃣ Required Skills & Qualifications
🎓 Minimum Qualifications
- Graduate / Bachelor’s degree
- Excellent spoken and written English
💼 Preferred Qualifications
- Prior experience in Customer Service or Contact Centre roles
- Basic understanding of:
- AML (Anti-Money Laundering)
- KYC (Know Your Customer)
- IDV (Identity Verification)
- Experience with Australian KYC & IDV processes (preferred)
🧠 Key Competencies
- Strong attention to detail
- Customer-first mindset with empathy
- Analytical document review skills
- Ability to handle objections and sensitive conversations
- Comfort working across multiple systems and tools
- Compliance-oriented decision making
- Continuous learning attitude toward regulatory frameworks
6️⃣ 10 Powerful Reasons to Join Genpact (H2)
- Work in a globally recognised transformation company
- Exposure to AML/KYC and financial crime compliance
- High-demand compliance and risk skillset
- Opportunity to support large-scale global banking programs
- Strong learning and upskilling culture
- AI-driven organization with future-ready roles
- Clear KPIs and structured career progression
- Inclusive and values-driven work environment
- Strong brand value for BFS and compliance careers
- Long-term career stability in regulated industries
7️⃣ Work Environment & Culture
Genpact promotes a culture built on:
- Curiosity
- Courage
- Integrity
- Inclusion
Employees are encouraged to:
- Take ownership
- Think analytically
- Deliver customer-centric solutions
- Innovate using data and AI
Genpact is an Equal Opportunity Employer and maintains a strict no-fee hiring policy.
8️⃣ Career Growth & Future Opportunities
The Genpact Business Analyst AML KYC Job in Gurugram can lead to roles such as:
- Senior Business Analyst – Compliance
- AML/KYC Specialist
- Financial Crime Analyst
- Quality Analyst – Compliance
- Risk & Regulatory Operations Lead
Experience gained here is highly valuable across BFSI, consulting, fintech, and global banks.
9️⃣ How to Apply for Genpact Business Analyst AML KYC Job in Gurugram
- Visit Genpact’s official careers portal
- Search for Business Analyst – AML/KYC (BFS047723)
- Apply with an updated resume
- Prepare for compliance, customer handling, and scenario-based questions
⚠️ Important: Genpact never charges any application or hiring fees. Any such request is a scam.
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